Contract Type: Full-time (CDI / Full-Time Employment)

Location: Lomé, carrefour GTA

Compensation: Competitive Base Salary + Uncapped Performance Bonuses

🚀 Who We Are

As a fast-growing call center operation expanding onto the U.S. market, we specialize in B2C lead generation / outbound sales / financial services. To lead, scale, and drive our outbound sales teams targeting American prospects, we are looking for a high-energy, results-driven Call Center Manager / Supervisor with a strong background in US campaigns.

🎯 Key Responsibilities

As the operational leader on the floor, you will manage, coach, and inspire a team of sales reps/telemarketers to crush their targets. Your core duties will include:

• Drive Performance & KPIs: Monitor real-time metrics (conversion rates, talk time, dials per hour, revenue generated) to ensure individual and team goals are consistently met or exceeded.
• Coach & Develop: Conduct regular 1-on-1 coaching sessions, live call monitoring, and pitch optimization to continuously sharpen your team’s sales skills.
• Motivate & Energize: Foster a competitive, high-performance, and positive floor culture through daily huddles, sales incentives, and gamification.
• Operations & Compliance: Manage daily floor operations (attendance, adherence to scripts, CRM data hygiene) and ensure compliance with U.S. telemarketing regulations (e.g., TCPA guidelines where applicable).
• Reporting: Deliver clear performance reports and strategic insights to upper management, proposing corrective action plans when necessary.

👤 Profile & Requirements

• Experience: Proven track record (minimum [2–3] years) as a Call Center Supervisor, Team Leader, or Sales Manager, specifically managing campaigns targeting the U.S. market.
• Language: Fluent/Bilingual English (native or near-native level) with a perfect understanding of American business culture and idioms. French or bilingualism is a plus.
• Leadership & Mindset: A natural leader with high emotional intelligence, a hands-on management style, and a relentless focus on results (« hunter » mentality).
• Tech-Savvy: Comfortable navigating CRM platforms, predictive dialers, and telephony reporting dashboards (ACD/PBX).
• Adaptability: Ability to manage shifts aligned with U.S. business hours (if applicable based on time zones).

🎁 What We Offer

• Attractive Compensation: Competitive base salary + uncapped performance-based bonuses tied to team success.
• Dynamic Work Environment: A fast-paced, ambitious structure with modern tools and a high-energy floor atmosphere.
• Growth Opportunities: Real career advancement tracks into higher-level operations management as our U.S. division expands.

📝 How to Apply

Ready to lead our U.S. remote sales operations to success? Send us your resume or contact us directly by phone at 71 99 91 89 / via email at recrutement@enxiom.com